Fluidcore, Manufacturing Australia's best wakeboarding hardware for over 20 years   
Login / Register   

Delivery/Exchanges

Yes we offer Free Shipping for all products, wakeboard towers and accessories to most capital cities in Australia (Excludes: WA, NT, remote, North and remote QLD. Please contact us to see if this applies to you or for a quote. It takes approximately 3-7 business days for delivery. However, if there is a public holiday this could be extended. Please ensure you allow enough time to get your order if you have a special day planned out on the water.
Fluidcore will only deliver to Australia. Most orders will be dispatched the following business day. We ship Monday through Friday, excluding weekends and holidays. Delivery times may vary between states but will be approximately between 2 to 7 business days. Local pick ups are welcome, appointments are necessary, please contact us sales@fluidcore.com.au or phone us on 0408 540 201 prior to collection.
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package. All of our shipments include Tracking with Delivery Confirmation. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Your complete satisfaction is our top priority at Fluidcore. If for some reason you are not satisfied with your purchase, please call us at 0408 540 201 to inform us of your problem. We want you to have a quality product that suits your needs.

Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in *first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. Shipping will be at your expense for any change of mind returns (freight both ways will be deducted from the total refund). All special orders and custom products are non-refundable (except for warranty issues). If for some reason there is a problem with the quality of your special order, every effort will be made to modify your product to suit your needs. Fluidcore cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits. All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.

* First quality condition means product packaging has not been opened, products have not been assembled in any way. All products will be inspected prior to refund being processed. If your return has found to be opened and or assembled (ie. scratches, bolts used, bolt packaging opened) a refund will not be processed. Goods returned using the 30 day return policy (except for warranty issues) must be in a condition to be resold.

Fluidcore offers an industry best lifetime warranty and is as follows: The materials and workmanship are guaranteed to be free from defects at the time of manufacture. The warranty does not cover normal wear, weather soiling, stains from environmental pollution or the rubber molded inserts used on tower racks. The product must be properly secured, maintained, and utilized for the purpose for which it was intended. If there is a defect, Fluidcore will repair or replace (at its discretion) the product FREE of CHARGE provided the customer prepays freight to and from our factory. Fluidcore will reimburse freight on merchandise returned within 30 days that was shipped to you in error or defective upon arrival. All warranties are in lieu of all other warranties, expressed or implied. For speakers or any other products that Fluidcore is a re-seller the manufacturers warranty will apply. For tower installations, if the tower has been installed outside of our recommended guidelines as outlined in the towers installation instructions, this lifetime warranty will not be honored. Lifetime warranty is not transferable and only applies to the original purchaser. Any claims made must supply a copy of the original receipt of purchase.