Your complete satisfaction is our top priority at Fluidcore. If for some reason you are not satisfied with your purchase, please call us at 0408 540 201 to inform us of your problem. We want you to have a quality product that suits your needs.
Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in *first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. Shipping will be at your expense for any change of mind returns (freight both ways will be deducted from the total refund). All special orders and custom products are non-refundable (except for warranty issues). If for some reason there is a problem with the quality of your special order, every effort will be made to modify your product to suit your needs. Fluidcore cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits. All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.
* First quality condition means product packaging has not been opened, products have not been assembled in any way. All products will be inspected prior to refund being processed. If your return has found to be opened and or assembled (ie. scratches, bolts used, bolt packaging opened) a refund will not be processed. Goods returned using the 30 day return policy (except for warranty issues) must be in a condition to be resold.